As lockdown eases but prolonged uncertainty remains, leaders need to help staff remain motivated now more than ever. In this context, one of the most important things a leader can do is to keep creating hope.

During the Covid-19 crisis it will be essential for leaders to be empathetic. The key is to keep enquiring, someone who is okay today may not be okay tomorrow.

A common thought pattern that holds people back is the phrase ‘things will be better when...[x,y, or z happens].’ Pause for a moment now - when have you thought or said that?