Making uncertainty feel safe

With uncertainty rife in a rapidly changing world, we as leaders need to support our teams to cope and thrive.
In psychotherapy there are four states of uncertainty and I think these are relevant to life in corporate. They are:

Unsafe uncertainty - dangerous, unclear, chaotic, random
Unsafe certainty - controlling, toxic, negative, critical
Safe uncertainty - adaptive, innovative, challenging
Safe certainty - comfort zone, repetitive, complacent

These headings are based on a paper by Barry Mason. Mason's view is that safe uncertainty is the state to aim for. The uncertainty is endemic, so what we need to create for our teams is psychological safety.
Research shows that a bit of uncertainty sparks creativity (unless it's extreme and results in paralysis). So how do we hold our teams in this safe, creative space? Here's 3 ideas:

1) Have a clear framework. When people know where the edges are, they can stretch their thinking. No framework means people make assumptions about ‘the rules’ which are typically more rigid than the reality, confining their ideas

2) A no blame culture. How do people in your team feel when they make a mistake? Check you’re reacting in a constructive way 

3) Run ideation sessions to get a quick round of ideas on a live problem. This demonstrates you’re open to listening to others and all ideas are welcome.

These suggestions will help you leverage the best elements of uncertainty whilst making people feel safe to experiment and evolve their thinking.

Interested to hear what else you’re doing to manage uncertainty.

P.S. It turns out that some uncertainty can be a good thing. Create a safe environment and uncertainty can bring out the best in people.

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